Delete from inside the app
- Open Kora and sign in.
- Go to Settings from your profile.
- Scroll to the bottom and tap Delete account.
- Optionally tell us why you are leaving, then confirm.
Your account is deactivated immediately and you are signed out on all devices.
Before you can delete
Deletion is blocked while you have a load in progress. This protects the other party to the shipment. Complete or cancel the load, then try again. Open loads you posted that have not been booked are cancelled, and your pending bids are withdrawn, when the account is deleted.
Request deletion by email
If you cannot sign in, or prefer not to use the app, send an email to vyaesop@gmail.com with the subject "Kora account deletion request". Include the phone number or email address registered on the account. We will verify that the request comes from the account holder, then deactivate the account within 30 days and confirm by reply.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Identity documents (ID, driving licence, trade licence, business licence, registration certificate photos) | Removed on deletion. |
| Profile photo, bio, links | Removed on deletion. |
| Push-notification tokens | Revoked on deletion. You stop receiving notifications. |
| Location history | Deleted within 90 days of collection regardless of account status. |
| Login credentials | Account is deactivated and can no longer be used to sign in. |
| Shipment, settlement, invoice, and agreement records | Retained for as long as Ethiopian tax and commercial law requires, generally up to 10 years, in line with Art. 14 of Proclamation No. 1205/2020. They are kept as records of completed transactions and are not used for any other purpose. |
| Messages tied to a shipment | Retained with the shipment record so they remain available as evidence in a dispute. |
| Everything else | Deleted or irreversibly anonymised. |
See the Privacy Policy, sections 9 and 10, for the full retention rules.
Questions
- vyaesop@gmail.com
- Phone
- +251 933 392 463